一路走来，我都答应得比对方预期的少，然后呈交得比对方预期的多，长时间下来，这是唯一保住工作的方法。——霍华‧萧兹 (星巴克CEO)

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job. ——Howard Schultz, CEO of Starbucks